Shipping and Return Policy
We manufacture all of our body armor in house from the ground up. All armor is manufactured to order and payments are processed at the time of checkout.
As a result we may have production lead times posted on applicable products, such as body armor. Production lead times are updated with our best estimate based on our production schedule and order volume. In some cases manufacturing may take a little longer than expected - in this case we'll be sure to provide updates along the way and notate accordingly. Due to the level of demand and production lead time, all armor is manufactured to order and payment will process at the time of checkout.
Know that we make every effort to ship as quickly as possible. We will however, never sacrifice the quality of our product and integrity of our business by rushing sub-par products out the door. Good things take time to do right, and there are no exceptions with our product.
If the product is in stock and has no production lead time posted then we typically ship with 3-5 business days. This may vary with holidays, sales, and changing political climate.
Your Order Status
If you would like to inquire about the status of your order don't hesitate to get in touch. Email Support@AR500Armor.com, or give us a call at 602-501-9607. Please include your order number, or relevant email/shipping address used at the time of purchase. This information will help us expedite your request.
Most orders will ship FedEx or UPS with tracking information, which will also be provided via e-mail as soon as your order leaves our warehouse. Some light weight items may ship using different FedEx services, and will also include tracking information. Alternate shipping methods are available by request. Once shipped, transit times vary between 2-5 business days depending on location. We ship all orders from our manufacturing facility in Phoenix, Arizona.
Your Satisfaction is Our Top Priority
We want you to be happy with your purchase. Please do let us know if you aren't satisfied with your order. We're here to provide a quality product at an affordable price point and want to meet your expectations.
Returns and Exchanges
At AR500 Armor® we value your business and 100% customer satisfaction is always our goal. Occasionally, from time to time, small issues with orders arise and need to be addressed. If you are not happy with your purchase, please contact us for a return or exchange of product. AR500 Armor® will accept returns on all products, excluding medical and level IV body armor, within 30 days of delivery. Once the return is requested, a customer service agent will review your request and send a return label via email. If you prefer a return label be mailed to you, please let us know in advance. Include the return information sheet inside your package and follow the FedEx return instructions page which will be provided with the return label. After the product arrives at AR500 Armor®, it is inspected and your return will be processed. You will receive your refund within 3-5 business days of arrival at our facility.
We want you to be happy with your purchase. Please let us know if you are not satisfied with your order. Our goal is to provide a quality product at an affordable price and we want to make sure to always meet your expectations. If you would like to submit a return, please fully read the shipping and returns policy, submit a claim within 30-days of receiving your items, and follow these instructions:
- Contact customer service department by submitting your claim below .
- Provide your name, email, order number and reason for your return.
- A customer service agent will review your claim and send you a confirmation email stating it was received along with a digital copy of a return label and instructions. The cost of return shipping will be deducted from the refund amount.
- Upon arrival and inspection of the product, you will be issued a refund within 3-5 business days or an exchange of product.
Note: If a claim was not submitted via web, email or by phone the return will not be valid for refund or exchange. Please make sure to contact us in advance to ensure the most timely and appropriate response.